With changing bin and recycling uplift schedules, checking what day a particular bin is due to be presented has become increasingly commonplace. BinBot is an application that makes it easier for people to check what day a particular uplift is scheduled for without needing to speak to someone.
By combining bins and recycling datasets with natural language processing technologies, users can 'chat' to BinBot using either Facebook Messenger, Skype or SMS, to find the dates of collections for different bins.
Chatting with BinBot involves users entering their post code and property number. BinBot acts like a human when you chat with it. It feels like asking a person for help instead of just typing in a search engine.
It is a great example of how natural language processing can help enable local authorities to engage with customers in more effective ways. We are exploring other local authority datasets that could be put to work via bot interfaces.
BinBot was developed as a Storm Labs production.