COVID-19 National Notification & Digital Tracing Service
Impact of the project
Using cloud based PaaS services in addition to serverless technology in the form of Azure functions, the National Notification and Digital Tracing Service fully automated the process of receiving, processing and automatically sending out test result notifications that met agreed rules, helping to speed up results delivery to people and reduce the workload placed on contact tracing and clinical staff.
From a user perspective the service sought to go beyond simply delivering the test result within a text message due to security concerns. Instead, the test result could be viewed securely by people within the National Notification and Digital Tracing Service from which guidance and support could be offered directly at the point the notification was received.
People received an SMS message with a unique token allowing them to authenticate with the National Notification and Digital Tracing Service where they could then view their most recent test result. A viewed notification would then be communicated back to each of the dashboards in the 12 NHS Boards, and from there, update the National Contact Tracing Management System, providing the trigger for contact tracing to begin.
Individual NHS Boards could choose to deactivate test result notifications for certain types of people, or patients, such as those already being treated in hospital or being cared for in care homes.
The citizen facing web application was extended to allow people with a positive result to provide details of other people they believed they had been in contact with and the places they had visited. These contacts and places visited were then sent to the National Contact Tracing Management System, with the information made available to both national and local tracing teams.
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