AI Assess
From backlog to breakthrough
AI Assess clears backlogs and turns slow, manual processes into fast, consistent decision making, helping your team meet deadlines, stay fair and transparent, and finally get ahead of demand.
Delivering solutions for
Rising demand, shrinking resources
Public sector teams are under pressure like never before.
From claims and complaints to applications and renewals, through to submissions and requests, they all arrive in multiple formats. Every single one needs to be reviewed, categorised, checked for compliance and routed to the right team. All this manual processing creates:
- Slow response times that risk breaching statutory deadlines
- Inconsistent decisions that undermine public trust
- Escalating backlogs that drain staff productivity and morale
- Compliance gaps due to missed steps or incomplete audit trails
Meet AI Assess
from Storm ID
AI Assess was built for the realities of public sector service delivery
With experience working alongside NHS bodies, government departments, and local authorities, we understand the pressures teams face: rising request volumes, strict deadlines and growing compliance demands, all with limited resources.
AI Assess addresses these challenges head-on, integrating quickly with existing systems to classify, prioritise, and route requests in seconds, delivering consistent, auditable decisions at scale.
Key benefits
Classifies and routes instantly
Turn unstructured requests into structured, decision-ready outputs in seconds.
Applies your rules and policies automatically
Consistent, error-free outcomes every time.
Identifies urgent or high-risk cases early
Escalate what matters, fast.
Delivers complete transparency
Every action is recorded, time-stamped and auditable.
“Every decision is mapped to your policies and processes, with a complete audit trail, supporting transparency and accountability goals.”
How AI Assess fits into your workflow
- 1/IngestAccept requests from any channel or format, e.g. email, PDFs, web forms, scanned documents.
- 2/Classify & scoreAI and policy-driven rules work together to categorise, summarise and prioritise requests in seconds.
- 3/DeliverPush structured, decision-ready outputs into your case management, CRM or workflow tools, with a full audit trail.
“By embedding AI into your existing workflows, AI Assess helps you operationalise AI safely and transparently, moving beyond pilots into everyday service delivery.”
Where AI Assess delivers impact
AI Assess isn’t a one-size-fits-all tool.
We focus on the areas where automation delivers the biggest impact: reducing backlogs, speeding up decisions, and ensuring consistent, fair outcomes for every citizen.
Example use cases
Grant and Funding Applications
Benefits and Support Claims
Licensing and Permitting
Freedom of Information Requests
Citizen Service Requests
Internal Workflows
Prioritising what matters most
We don’t just drop in technology to your organisation. We work with you to find the right starting point. Our structured approach helps de-risk adoption and ensures early wins. We deliver:
- Discovery Workshops Map intake processes and pain points
- Feasibility Assessment Confirm data readiness and compliance fit
- Impact Modelling Quantify ROI, time savings and backlog reduction
- Implementation Roadmap Phase rollout for quick results and future scalability
Our impact modelling provides a robust evidence base for your business case, helping secure funding and buy-in for scaling automation across your organisation. This approach ensures AI Assess is deployed where it will make the biggest difference, with outcomes you can measure and report on from day one.
Built for trust
Data, security and compliance aren’t optional, they’re essential
When you’re working with sensitive citizen data, security and compliance aren’t optional, they’re essential. AI Assess is designed with trust at its core:
Crown Commercial Service Supplier
ISO aligned
GDPR-compliant
Regional model hosting
End-to-end auditability
Controlled access
Why now is the time to act
Moving from piloting to scaling
The pressure on service delivery isn’t slowing down, and neither are expectations.
- Rising demand, fewer resources Citizens expect digital-first, fast service but staffing levels can’t keep pace.
- Regulatory pressure is increasing Transparency, SLA compliance and auditability are mandatory, not optional.
- Competitors and peers are raising the bar Many councils, agencies and health bodies already adopting automation are setting new service benchmarks.
- AI is ready today Secure, explainable, and deployable in weeks, not months.
Many organisations have been following the familiar ‘scan, pilot, scale’ approach. and getting stuck after piloting. Proof-of-concepts show promise, but progress stalls because:
- Business cases lack clear ROI models
- Stakeholder buy-in fades without measurable results
- Integrations and procurement become roadblocks
- Benefits aren’t captured consistently enough to justify scaling
How we help
AI Assess is built to break this cycle. We work with you to move beyond pilot purgatory by:
- Building robust business cases - with quantified ROI and compliance benefits
- Providing integration expertise - to connect to your systems quickly
- Supporting change management - to engage stakeholders and build confidence
- Delivering measurable outcomes - that make scaling an easy decision
With public sector automation now a government priority, and secure AI solutions available to deploy in weeks, there has never been a better time to scale from pilots to production.
From backlog to breakthrough
Transforming how teams work
AI Assess doesn’t just make things faster, it transforms how teams work. Our clients typically see:
- Faster response times - From days to seconds
- Fewer errors - Policy-aligned decisions, every time
- Lower costs - Skilled staff spend less time on admin, more on resolution
- Better citizen experience - Faster, fairer outcomes that build trust
By removing manual triage and re-keying, skilled staff are freed to focus on complex cases, frontline service, and higher-value decision-making, exactly where they deliver the most impact.
Imagine what AI Assess can do for you
Book a demo and see how AI Assess can help you deliver faster, fairer and more accountable public services, today.