Get assistance you can depend on, whenever you need it. We’re here to help if you run into a problem or just have a question.

Overview

Support

Our support services keep your websites, apps and digital services running smoothly

As well as offering a fast response in the event of problems, our support services cover testing and management of your digital assets. It’s our job to make sure they’re available, responsive and effective.

We’ll create a customised support package for you. This will clearly explain how we’ll handle technical issues, manage changes and respond to problems.

What we do

To be truly useful, digital services must be available when your users need them. Our support services maintain uptime by monitoring systems, fixing glitches quickly – and implementing updates with minimal disruption.

As well as maintaining service stability, our teams test digital experiences and applications to ensure they are scalable and resistant to malware and attacks.

But because your digital assets are unique, support is tailored on an individual basis. Typically, we establish a service level agreement (SLA) which describes the levels of uptime, support and management you will receive.

What you get

We’ll create a complete support package, so you can rely on us to keep everything running smoothly.

Service Management

Ensure your systems, apps and digital services receive timely updates and maintenance.

We’ll make it easy to report and track issues, implement change management policies and recommend system improvements.

Testing

Perform load, security and web standards testing on your websites, apps and digital services.

Testing aims to identify any bugs, performance issues or security vulnerabilities that may be present.

Monitoring

Real-time application and service monitoring enables us to resolve issues early and meet agreed service levels.

Usually, we’ll agree a set of key metrics to be monitored and define a response process in case problems are detected.