Get assistance you can depend on, whenever you need it. We’re here to help if you run into a problem or just have a question.
Overview
Support
Our support services keep your websites, apps and digital services running smoothly
As well as offering a fast response in the event of problems, our support services cover testing and management of your digital assets. It’s our job to make sure they’re available, responsive and effective.
We’ll create a customised support package for you. This will clearly explain how we’ll handle technical issues, manage changes and respond to problems.
What we do
To be truly useful, digital services must be available when your users need them. Our support services maintain uptime by monitoring systems, fixing glitches quickly – and implementing updates with minimal disruption.
As well as maintaining service stability, our teams test digital experiences and applications to ensure they are scalable and resistant to malware and attacks.
But because your digital assets are unique, support is tailored on an individual basis. Typically, we establish a service level agreement (SLA) which describes the levels of uptime, support and management you will receive.
What you get
We’ll create a complete support package, so you can rely on us to keep everything running smoothly.
Service Management
We’ll make it easy to report and track issues, implement change management policies and recommend system improvements.
Testing
Testing aims to identify any bugs, performance issues or security vulnerabilities that may be present.
Monitoring
Usually, we’ll agree a set of key metrics to be monitored and define a response process in case problems are detected.
