We ensure your digital services are designed for the people who are actually going to use them.
All too often, real service users are little more than an afterthought to designers.
User experience (UX) design puts the needs of your users at the heart of your digital services. Good UX keeps users engaged, makes it easy for them to get things done — and reduces the chance of them going elsewhere.
UX runs through everything we do. To deliver for your users, we need to get to know who they are.
What we do
User experience research analyses the needs, preferences, behaviours and desires of your users. In short: we have to understand who they are and what they’re looking for.
Our findings drive how we develop and iterate digital services for your organisation.
Before we can identify and understand your users, we must understand your business. That means getting under the skin of your objectives, constraints and existing digital assets.
As our findings feed into the design and development process, we test mockups, prototypes, sites and apps, often developing clear scenarios that reflect the goals and desires of your users.
What you get
User experience plays a part in virtually every project. Our findings directly inform the design and development process and may result in: