Client Partner

Storm ID is an Edinburgh-based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end-to-end delivery of platforms, products and services with real-world impact.

What sets us apart is our commitment to long-lasting, data-driven, user-centered change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both.

We work with a range of clients across the Scottish and UK public and private sectors.

As Client Partner at Storm ID, you will be responsible for proactively developing and growing client partnerships, ensuring loyalty and satisfaction with the clients you work with. You will lead the scoping of projects, oversee successful delivery, manage revenue and ensure value for your clients.

You’ll join an experienced team all of whom have a sense of how ideas and innovation can support our clients. You will work closely with our project management office, who is responsible for project delivery, as well as the business development team for support in identifying and driving forward new opportunities.

The role will see you working with a selection of clients on innovative websites and digital platforms and services, owning the relationship to strategically drive growth of your accounts.

We know that many professionals will come from a variety of backgrounds, and we encourage and value people who bring unique perspectives and knowledge to our team.

You will have experience working in an account management / client partner role with proven success in building excellent client relationships. You may already be working at a senior account manager level or be ready to take the next step in your career. You will need to have a solid understanding of digital services and be interested in emerging technologies and platforms.

You will have experience in communicating with people, driving forward strategic initiatives, generating revenue, identifying opportunities for growth, multi-tasking, be financially aware, with a good head for numbers and a keen eye for detail.

You'll also need to have:

• Experience of successfully maintaining and growing digital client accounts.
• Experience with technical projects e.g. websites, web applications, data and AI projects and M365 / low code solutions.
• Effective communication skills – to get on well with everyone.
• Enthusiasm and motivation – to love a challenge.
• Experience writing statements of work, bids and proposals.
• The ability to organise your workload, prioritising tasks and maintaining an excellent level of detail.
• Demonstrable passion about digital and tech.

One more thing – research indicates that marginalised groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many professionals come from various backgrounds. We value people who bring unique perspectives and new knowledge to our team. If you believe you're qualified, but don't "check all the boxes", please submit an application.

As a Client Partner, you'll be instrumental in developing and maintaining strong client relationships, driving revenue growth and ensuring client satisfaction and loyalty. From day one, you'll be empowered to take ownership and contribute to key responsibilities, including: 

• Building, maintaining and retaining partnerships with key clients. 
• Leading project scoping, creating Statements of Work and securing client sign-off. 
• Overseeing successful project delivery, proactively addressing any challenges. 
• Managing revenue and developing strategies to maximise client value. 
• Ensuring contracts are in place for all projects and retainers. 
• Understanding our full range of services and proactively identifying opportunities to expand client engagements. 
• Collaborating with internal teams to develop and deliver solutions that meet client needs and drive business growth.

Did we mention that we offer flexible working which includes hybrid. We want to make sure our people have the flexibility to be the best they can be. 

We believe in rewarding our people for the great work that they do. The benefits we offer include:

• 33 days of leave - that includes 4 statutory days over Christmas and New Year, with all other bank holidays included as regular leave you can take whenever you want
• paid training and development (after 3 months)
• performance related pay (after 1 year)
• private medial insurance with BUPA (after 1 year)

Read about our full range of benefits

We want to get to know more about you during our hiring process. We want to understand your motivations and what drives you.

Our whole hiring process is done remotely and involves:

• reviewing your application
• an initial call to discuss your application and the role
• meeting team to discuss your skills and your background
• a conversation with Storm ID team members about our culture and values

We know that a diverse workforce brings with it diverse ways of thinking, fresh perspectives, and new approaches to solving problems. And that benefits our clients as well as our employees. Storm ID is proud to be an equal opportunities employer and we welcome applications from everyone.