Enabling staff to complete everyday tasks more efficiently
The Challenge
The Scottish Government needed a modern intranet - one that was easy to use and met user needs. The system had to make it simple to find thousands of documents and policies, while providing quick access to everyday tasks like checking the lunch menu.
The Objectives
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Make it easy to find and understand content
With the new SharePoint based intranet, staff will have more opportunities to collaborate amongst internal project teams and with stakeholders. -
Create a hub for knowledge sharing and collaboration
Give staff the power to chat, connect and share information easily to build a more collaborative culture across the civil service. -
Build a user-friendly publishing platform
Make it simple for publishers to add, update and delete content and media on a regular review cycle, keeping the intranet up to date and relevant.
The Insight
The intranet had to put user needs before the competing demands of diverse stakeholder groups. If not, it would meet the same fate as the old system: ignored until absolutely necessary.
To get users' buy-in, we had to launch quickly, test and iterate. A public beta running alongside the old system would give users the chance to familiarise themselves with the new intranet, even in its early stages.
Key Features
Crafted templates accessed via SharePoint to allow admins users to seamlessly curate content.
A responsive, evolving dashboard with widgets for key services. Users can also move the widgets about to suit their day-to-day activities!
Several bespoke content types that are optimised for multiple device sizes.
Aggregation of people and content to allow users to find what they need with ease.
The Process
User research
In-depth user research, including stakeholder workshops, and 1-on-1 interviews with staff at their desks.
Content design
Redesign of the information architecture, based on user research. Deleting thousands of pages of out-of-date content. Development of standardised content types and copy writing to these designs.
Public beta
We scoped a minimum viable product that launched as a public beta in February 2016. The second phase of functionality and content, including collaboration spaces launched in October 2016.
Get in Touch
If you need to empower your internal teams with collaboration tools, get in touch and we can discuss your requirements.