Storm ID engaged with SFRS staff across a time limited 12-week project and the consultation reached in the region of 165 staff between workshops and surveys.
We identified user needs, business needs and identified key opportunities for enhancing usability, accessibility and recommended functionality across both platforms to support the SFRS wider digital vision.
Based on the user and business needs, we undertook a market research and evaluation exercise to identify and compare suitable technology platforms for SFRS to consider, including assessing best practise in comparable organisations and latest market trends.
We also identified automation opportunities using AI to enable SFRS to drive further efficiencies from its user interactions.
Key outputs included:
- A clear vision for SFRS’s Digital approach for external and internal audiences, based on user and business needs.
- Identified digital solutions to achieve the above and appraised options, providing ball-park costs and the development timeframes involved