Scottish Government - Saltire Intranet
The intranet in numbers
The intranet had to put user needs before the competing demands of diverse stakeholder groups. If not, it would meet the same fate as the old system: ignored until absolutely necessary.
To get users' buy-in, we had to launch quickly, test and iterate. A public beta running alongside the old system would give users the chance to familiarise themselves with the new intranet, even in its early stages.
Crafted templates accessed via SharePoint to allow admins users to seamlessly curate content.
A responsive, evolving dashboard with widgets for key services. Users can also move the widgets about to suit their day-to-day activities!
Several bespoke content types that are optimised for multiple device sizes.
Aggregation of people and content to allow users to find what they need with ease.
In-depth user research, including stakeholder workshops, and 1-on-1 interviews with staff at their desks.
Redesign of the information architecture, based on user research. Deleting thousands of pages of out-of-date content. Development of standardised content types and copy writing to these designs.
We scoped a minimum viable product that launched as a public beta in February 2016. The second phase of functionality and content, including collaboration spaces launched in October 2016.
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